SMS Terms and Messaging Policy

Mama's Catering Kitchen operational notifications.

This is the only text message program we operate. It exists so the people who run our kitchen and the sites we serve can confirm daily meal counts. It is not a marketing program.

Messages go only to Mama's Catering Kitchen staff and to partner site contacts who have agreed in advance to receive them.

We do not text parents, students, or members of the public. We never send marketing or promotional messages to anyone through this program.

Only operational messages about the current day's meal service:

• Daily headcount confirmations — the counts a site has submitted for that day

• Missing-count alerts — a reminder when a site's counts have not arrived by the time they are due

• Friday confirmation reminders — a repeating prompt on Fridays until the recipient confirms the order has been placed

Nothing else is sent through this program.

There is no web form or keyword to join. A person gives consent in writing — by email or by text message — to a Mama's Catering Kitchen administrator, who then turns notifications on for that specific number.

Consent is recorded before any message is sent, and notifications stay switched off for a number until that happens.

Consent is not a condition of any purchase or of any service we provide. Declining has no effect on a school's meal service, a family's orders, or anyone's employment.

Message frequency varies. On a typical school day a recipient receives about 1 to 2 messages.

On Fridays the confirmation reminder repeats until someone confirms, up to a maximum of 8 messages, and stops as soon as a confirmation is received or by late morning, whichever comes first.

No messages are sent on days we are not serving meals.

Message and data rates may apply.

Mama's Catering Kitchen is not responsible for charges from your mobile carrier for receiving these messages. Check with your carrier if you are unsure what your plan covers.

• Reply STOP to any message to stop receiving them. You will get one confirmation that you have been unsubscribed, and nothing after that.

• Reply START to begin receiving them again.

• Reply HELP for help, or email contact@mamascateringkitchen.com.

You can also email contact@mamascateringkitchen.com at any time to be removed, and we will switch the number off.

Carriers are not liable for delayed or undelivered messages.

Because delivery is not guaranteed, these messages are a convenience and not the only way we communicate. Anything time-critical is also handled by phone or email.

Mobile numbers collected for this program are used only to send these notifications. We do not share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.

Our Privacy Policy explains what we store and how to ask for it to be deleted.

Mama's Catering Kitchen

Email: contact@mamascateringkitchen.com

We respond within 2 business days.