Terms of Service

Mama's Catering Kitchen prepares and delivers school meals, and runs the ordering platform families and schools use to arrange them.

These terms apply to anyone using that platform.

An account is created with a signup code from your school, which is how we know which school you belong to and what pricing applies.

Keep your signup details to yourself, and tell us if you think someone else has used your account. You are responsible for orders placed from it.

Give us accurate information — particularly a student's name, classroom, and any allergies. The kitchen plates meals from exactly what you enter.

Meals are ordered per student, per day, from the menu your school is serving.

Ordering for a given day closes at 5:00 PM Pacific the day before. Some schools have a later cancellation deadline; the ordering screen shows the deadline that applies to you.

After the deadline a meal has already been counted, bought for, and scheduled to be cooked, so it can no longer be changed through the platform. Call us if something has gone wrong and we will do what we can.

Prices are set per school and shown before you pay. Tax and a processing fee are added at checkout and itemised there.

Payment is taken at checkout by our payment processor. We do not store card details.

A meal cancelled before the deadline is refunded as account credit, not to your card. The credit includes the tax you paid on that meal.

Credit is applied automatically at your next checkout, and expires 60 days after it is issued.

If a promotional discount was applied to the original order, the share of that discount belonging to the cancelled meal is not returned, and the cancellation confirmation sets out the arithmetic.

Tell us about allergies through the platform so they reach the kitchen with the order.

Meals are prepared in a shared kitchen. We take allergy information seriously and cannot guarantee a meal is free of any given allergen. If an allergy is severe, speak to us and to your school directly.

Menus, prices, and which days a school is served can change. Schools tell us the days they are closed, and no meals are ordered or charged for those days.

Occasionally a planned meal becomes unavailable and we substitute something comparable.

We send email about your orders, your account, and your school's service.

Text messages are a separate matter. We operate one text programme, for operational notifications to staff and partner site contacts who have agreed to receive them, described in our SMS Terms and Messaging Policy. We do not send marketing texts.

Use the platform to order meals for students you are responsible for. Do not try to reach other families' information, interfere with the service, or use school signup codes you were not given.

We can suspend an account that is being misused.

If these terms change in a way that affects you, we will update this page and change the date at the top.

Mama's Catering Kitchen

Email: contact@mamascateringkitchen.com

We respond within 2 business days.